Regulatory & Compliance
Quality Policy
A2A is committed to providing its customers with safe and effective products. We uphold a strict quality standard and accountability throughout our entire organization. Our Quality Policy has been part of A2A's foundation since the organization's formation. A2A Alliance Pharmaceutical's Supplier Code of Conduct applies to all vendors and suppliers of A2A Alliance Pharmaceuticals and its operating subsidiaries, affiliates, and divisions. It requires that the highest legal, moral, and ethical standards of honesty, integrity, and fairness be practiced in the conduct of A2A Alliance Pharmaceutical's affairs. Read more on the Supplier Code of Conduct page. Supplier Regulatory & Quality Onboarding Resources can be found on the Supplier Onboarding Resources page.
Returned Goods Policy
Procedures for returning items are found on the Returned Goods Policy page.
FDA Recalls
Information on recalls can be found at the FDA's Recalls, Market Withdrawals, & Safety Alerts website: https://www.fda.gov/safety/recalls-market-withdrawals-safety-alerts.
Audits
A2A Regulatory conducts thorough Audits on Suppliers and Customers to improve compliance and regulatory controls, Audit Digital Link. If you have any audit related questions, please contact the following email: Audits@A2A-AllianceRx.com.
Social Media Guidelines
Managed by our media and marketing team, our corporate social media accounts share general information about A2A Alliance Pharmaceuticals.
These social channels are not a forum to discuss products, treatments, conditions, or as a venue for reporting adverse events or side effects. Our social accounts are for discussing A2A Alliance Pharmaceuticals news, events, our social impact, and sharing the stories of our employees, patients, and caregivers.
We are excited to interact with you on social channels and look forward to engaging dialogue! If you have a specific question about our products or services, please use the contact form to submit a query through our organization's website: https://www.a2aalliancepharma.us/contact.
We welcome your interactions, and we’ll try to reply to questions in a timely manner. Due to the limitations of these social channels and the regulated nature of the pharmaceutical industry, our replies may be brief. When possible, we will try to direct you to additional relevant information or support.
A2A Alliance Pharmaceutical’s social accounts will be regularly monitored and updated Monday to Friday from 9:00 am to 5:00 pm EST. For any urgent questions or issues, please contact the A2A Alliance Pharmaceutical’s Customer Service team or submit a query through our corporate website: https://www.a2aalliancepharma.us/contact.
Social channels may occasionally be unavailable and we accept no responsibility for lack of service due to the channel platform’s downtime. When interacting with A2A Alliance Pharmaceuticals on social channels, we encourage you to be respectful and polite; and to avoid sharing fraudulent, personally identifying, or confidential content. We will not respond to foul language; disparaging, defamatory, or inflammatory comments; or topics unrelated to A2A Alliance Pharmaceuticals or topics of interest.
Disclaimer:
We cannot comment on or respond to issues related to legal and financial matters, regulatory issues, or proprietary information on social channels. We may provide links to independent third-party sites in posts and tweets. A2A Alliance Pharmaceuticals has no way of controlling the content of third-party sites, nor does A2A Alliance Pharmaceuticals endorse, or is A2A Alliance Pharmaceuticals responsible for, the content on third-party sites. A2A Alliance Pharmaceuticals does not endorse, and is not responsible for, the content of any social accounts that the A2A Alliance Pharmaceuticals social accounts follow. A2A Alliance Pharmaceuticals does not assume responsibility for any product information that may be interpreted or relayed from our social media accounts, please consult a doctor before using any medications.